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5
Kevork Aghazarian
Drove far away to get my hands on a new X3M Comp. I was greeted with a smile and professionalism from start to finish. Olivier sold me this car and he was as excited for me as I was. Jean-Francois was also helpful after the fact with handling finances and warranties. Overall a pleasant purchasing and delivery experience. ----update: Loved the X3MC so much I went back to Grenier to get a second one. Same staff, same experience. Thank you!
5
Joanna Floros
What a wonderful experience dealing with Christoffer-James. He listens to your needs and tries to find you the "perle rare" that you are looking for without any sale pressure or tactics. Honest and trustworthy, are adjectives we rarely use for car salesmen but those are the words I would use to describe him. Thank you for letting me spoil myself a little bit. Cheers to an excellent job from the team!
1
Y R
I usually don’t leave reviews, but I felt it was important to share my experience so that others can be aware before visiting Grenier BMW. While I was excited to purchase my BMW M5,the experience at this dealership left much to be desired. There were questionable practices that unfortunately mirror some of the negative stereotypes associated with car dealerships. To start, I had scheduled an appointment to see the vehicle through a salesperson. When I arrived, neither the car nor the salesperson were there, which was disappointing and felt unprofessional. Another salesman, Ricky, did well to salvage this first impression and provided a great service. I finally purchased the car and there was already a problem with the vehicle that originated before I bought the car. I had purchased a warranty at the time of sale and I was told this issue would be covered. However, when I called back to schedule the repair, I was told that the issue was now not covered by the warranty. One member of the service team tried to negotiate a discount, but I refused by principle. Despite this, I chose not to go through the hassle of returning the car, out of respect for my own engagement in the purchase and belief that things would be handled properly. Unfortunately, that goodwill has not been reciprocated. This experience has soured my relationship not only with this dealership but with the BMW brand overall. I’m sharing this to help others be aware of what could happen at this dealership — not to discourage you from buying a BMW, but to make sure you go in with eyes wide open.
5
Mike Camara
Ricardo and team are fantastic. They really do care about their customers and do everything possible to ensure client satisfaction. Highly recommend!!!
5
Mike Herzog
Merci Ricardo! Well that was fun and easy... purchased a low mileage used BMW from Grenier BMW and it was as straight forward as possible. Arrived, car was gift wrapped, unveiled, assessed, paperwork signed and returned to Ottawa after providing my trade in. As far as buying a used car - excellent and smooth process.
La plus splendide

03 mai 2018

La plus splendide des concessions BMW que j'ai eu la chance de visiter. Et que dire de leur service exemplaire au département des ventes! Merci à toute l'équipe.
Excellent service

03 mai 2018

Excellent service en mécanique avec Gabriel et excellent service de vente avec Alex. Merci encore les boys, et bravo à toute l'équipe.
Très content

11 avril 2018

Le représentant Francesco m'a offert un excellent service, ainsi que tout le personnel que j'ai croisé. Je suis très content d'avoir acheter mon nouveau véhicule avec vous.