Great Service Means Happy Customers

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5
Kevork Aghazarian
Drove far away to get my hands on a new X3M Comp. I was greeted with a smile and professionalism from start to finish. Olivier sold me this car and he was as excited for me as I was. Jean-Francois was also helpful after the fact with handling finances and warranties. Overall a pleasant purchasing and delivery experience. ----update: Loved the X3MC so much I went back to Grenier to get a second one. Same staff, same experience. Thank you!
1
Y R
I usually don’t leave reviews, but I felt it was important to share my experience so that others can be aware before visiting Grenier BMW. While I was excited to purchase my BMW M5,the experience at this dealership left much to be desired. There were questionable practices that unfortunately mirror some of the negative stereotypes associated with car dealerships. To start, I had scheduled an appointment to see the vehicle through a salesperson. When I arrived, neither the car nor the salesperson were there, which was disappointing and felt unprofessional. Another salesman, Ricky, did well to salvage this first impression and provided a great service. I finally purchased the car and there was already a problem with the vehicle that originated before I bought the car. I had purchased a warranty at the time of sale and I was told this issue would be covered. However, when I called back to schedule the repair, I was told that the issue was now not covered by the warranty. One member of the service team tried to negotiate a discount, but I refused by principle. Despite this, I chose not to go through the hassle of returning the car, out of respect for my own engagement in the purchase and belief that things would be handled properly. Unfortunately, that goodwill has not been reciprocated. This experience has soured my relationship not only with this dealership but with the BMW brand overall. I’m sharing this to help others be aware of what could happen at this dealership — not to discourage you from buying a BMW, but to make sure you go in with eyes wide open.
1
Sushimaster
Bought a few car from them, helped them out when they need to dump car ar the end of the month, they slapped on a bunch of useless package which I still took, I was young and got taken advantage off, also shady sale tactic, discount but used the EV rebate? Thats not their, its the gov discount but whatever. Then when I tried to sell them a car, they low balled me hard. Typical car dealer snake. After they sold you a car, you're nothing to them, no loyalty at all. Went somewhere else and got a much better offer for my car. I understand that they have to make profit, but that is short-sighted, you lose a loyal customer who brought you profits multiples time. All about money for them
5
Mike Herzog
Merci Ricardo! Well that was fun and easy... purchased a low mileage used BMW from Grenier BMW and it was as straight forward as possible. Arrived, car was gift wrapped, unveiled, assessed, paperwork signed and returned to Ottawa after providing my trade in. As far as buying a used car - excellent and smooth process.
5
George Kotsifos
I have bought 3 automobiles, from Grenier BMW, and, on each occasion, my very high expectations, have been exceeded. The whole process is FANTASTIC, from sales, to parts, to service, to vehicle preparation and pre delivery detailing, all is, at a very high level. A special tip of the hat, to Mr. Dany Lamontagne, (the General Sales Manager) who is not hesitant to get involved, if a glitch should appear during the sales process. (thanks Dany) Needless to say, Grenier BMW is my dealer of choice, a world class product, in BMW, and industry leading service, in Grenier BMW, an unbeatable combination. To the entire team, at Grenier BMW, a big THANK YOU!! George Kotsifos Lorraine, Quebec
Amazing Experience

April 30 2020

Excellent service, a very nice buying experience with a very friendly salesman, congratulations to the team!
The Greatest

May 03 2018

The greatest BMW dealership that I had the chance to visit and all I have to say is that their sales department offers exemplary service! Thank you to the entire team.
Excellent Service

May 03 2018

Excellent mechanical service with Gabriel and excellent sales service with Alex. Thank you again boys, and bravo to the entire team.
Very Happy

April 11 2018

The sales representative Francesco offered excellent service, as well as all the staff that I came across. I'm very happy to have purchased my new vehicle with you.